Managed Services Designed to Last, Driven by Robust IT Governance

Our managed services go far beyond simple technical delegation. They establish structured IT governance built for long-term success. This governance is based on three core pillars:

• Operational performance
• Risk management
• Strategic alignment with business objectives

From day one, we implement a clear management framework that includes service indicators, regular follow-up routines, a mapping of critical processes, and continuous improvement plans.

We handle incident and complex problem management (levels 2 and 3) using best practices from the ITIL framework. Change requests are managed based on their criticality, with impact analysis, rigorous coordination, and systematic documentation to ensure full traceability.

We also provide user support (level 1) through a French- or English-speaking Service Desk, structured around a service catalog defined with the client. This ensures a consistent user experience and rapid, qualified incident escalation.

Our modular approach allows for progressive scaling, adapting to both local SMEs and critical multi-site environments. Each engagement is governed by a contractual SLA and continuous oversight.